Questions?
We’ve Got Answers!
What services do you offer?
Please click here to view all of the various services we provide.
At Physio2Go, physiotherapy is delivered the way that works best for you—at home or virtually.
We work with seniors, adults, and children, tailoring each session to your needs, goals, and comfort.
What should I expect on my first visit?
Your first visit is all about you.
We’ll begin with a thorough one-on-one assessment to learn about your health history, concerns, and movement patterns.
Then, we’ll create a personalized treatment plan focused on your goals. This may include hands-on care, targeted exercises, education, and other strategies to support your recovery.
Our goal is to help you feel seen, supported, and empowered every step of the way.
Are consultations included?
Yes, clients can get a free a 15-minute consultation by phone
or video before the first session. This helps us understand your needs and answer any questions ahead of time.
Do I need any equipment?
Your mobile physiotherapist comes fully equipped with everything that’s needed for your appointment.
If you have exercise equipment, that’s a bonus!
For virtual sessions, see the next FAQ.
What do I need for virtual physiotherapy?
Virtual physiotherapy is easy and effective.
All you’ll need is a device with a camera (smartphone, tablet, or computer) and a stable internet connection.
For the best experience, find a quiet, well-lit space with room to move, and wear comfortable clothing.
Before your first session, we’ll walk you through everything so you feel confident and ready.
Is virtual physiotherapy effective?
Yes. Virtual physiotherapy can be just as effective as in-person care depending on your needs and treatment approach.
At Physio2Go, we assess whether virtual or in-person care is best and continually check your progress.
If virtual care isn’t right, we can switch to in-person sessions. Our goal is to support your recovery in the way that works best for you.
What areas in the GTA do you service?
Please click here to view all of the various services we provide.
If you’re just outside our usual area, feel free to reach out and we’ll be more than happy to discuss options and see if we can help you.
Do you accept insurance?
Most extended health plans cover physiotherapy.
We can direct bill your insurance provider for convenience, or provide detailed invoices for reimbursement.
Just let us know your provider (including the Interim Federal Health Program and WSIB) and we’ll find what works best for you.
How long are sessions?
Initial Assessment: ~60 minutes
Follow-ups: ~30 minutes
Extended Follow-ups: ~45 minutes
Comprehensive Follow-ups: ~60 minutes
Sessions may run a few minutes longer to ensure you get the care you need. Your progress and comfort always come first.
Arrival times are approximate and may vary due to traffic, weather, or other factors beyond our control. We strive to stay on schedule and will notify you promptly of any delays.
What are your mobile physiotherapy rates?
Initial Assessment: $125
Follow-up: $85
Extended Follow-up: $115
Comprehensive Follow-up: $140
Administrative services (forms, notes, or records) incur a $25 fee.
Mileage is calculated separately from the above services.
Your full cost will always be clearly outlined before booking.
Payments accepted: Cash, e-transfer, direct insurance billing.
Can I cancel my appointment?
Yes, you may cancel or reschedule your appointment if necessary.
Please provide at least 48 hours’ notice for cancellations or rescheduling.
Cancellations with less than 48 hours notice will be charged 50% of the session fee.
This helps us manage our schedule and offer spots to others who need care.
Thank you for respecting our time and being curteous to others.
Will it be painful?
Physiotherapy aims to be comfortable, though some discomfort is normal at times.
Everything is done at your pace, and we’ll check in regularly to ensure your comfort.
If any pain or discomfort is expected, you’ll be informed beforehand.