Mission and Values of Physio2Go

Accessibility: Physio2Go is committed to accessibility. Materials available in accessible formats upon request. Contact us for accommodations during services.

Physio2Go Privacy Policy
https://physio2go.ca/

Effective date: January 1, 2026

Physio2Go (“we”, “us”, “our”) provides mobile physiotherapy services in the Greater Toronto Area. This Privacy Policy explains how we handle information on our website and in our practice, in line with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).​

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1. Contact information

Clinic owner / Health Information Custodian: Rostam Torki Sharifabadi, PT
Practice name: Physio2Go
Website: https://physio2go.ca/
Mailing address: 3220 Sheppard Avenue East
Phone:647-984-3556
Email: [email protected]

This contact can answer questions and handle requests or complaints about privacy.​

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2. Our website

• The Physio2Go website is for general information and marketing only. It does not provide online booking, medical intake forms, or patient portals, and is not intended for submitting personal health information.​
• Please do not include detailed medical or sensitive information if you contact us using email or any general inquiry methods linked from the website. We will use the information you provide only to respond to your inquiry and to communicate with you about our services.​

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3. Cookies, analytics, and third‑party tools

Our website uses cookies and similar technologies, as well as third‑party tools, mainly to understand how visitors use the site, improve performance, display certain features (like maps and reviews), and protect against spam and abuse.​

The tools currently in use include:

• Google Analytics for WordPress by MonsterInsights
• Site Kit by Google
• Google Analytics (via the above)
• Akismet Anti‑spam: Spam Protection
• Jetpack Boost
• The Bluehost Plugin
• Device Wrapper
• Animations for Blocks
• Widgets for Google Reviews
• WP Go Maps (formerly WP Google Maps)
• WPConsent
• WPFront Scroll Top
• ZoloBlocks

These tools may collect:

• Basic technical data: IP address, browser type, device type, operating system, pages visited, and time spent on pages.​
• Approximate location data and traffic sources (for example, which website or search term led you to physio2go.ca).​
• Anti‑spam and security‑related information to detect and prevent spam, malicious traffic, or abuse (e.g., Akismet and related tools).​
• Map‑related technical data (such as IP address) when loading Google Maps via WP Go Maps.​

WPConsent is used to help manage cookie and tracking consent so that certain tools (such as analytics or maps) can be limited or disabled until the appropriate consent is given, where required.​

You can adjust your browser settings to refuse or delete cookies. Some website features may not work correctly if cookies are disabled.​

We do not use these tools to identify you personally on the website, and we do not sell any data collected through them.​

For more information about how these providers handle data, you can review their own privacy policies:

• MonsterInsights (Google Analytics for WordPress): https://www.monsterinsights.com/privacy-policy/​
• Google / Google Analytics / Site Kit by Google: https://policies.google.com/privacy​
• Akismet Anti‑spam (Automattic): https://automattic.com/privacy/​
• Jetpack (Automattic): https://automattic.com/privacy/​
• WP Go Maps (formerly WP Google Maps): https://www.wpgmaps.com/privacy-policy/​

Other plugins listed above generally do not intentionally collect personal information beyond what is necessary to provide their functionality, but may still interact with technical data as part of normal website operations. You can refer to each plugin’s documentation or website for more details.​

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4. Patient information and ClinicSense

Although physio2go.ca does not collect patient information directly, we do collect and manage patient information when you become a client of our practice. This is done outside the public website, primarily through:

• In‑person and virtual visits (phone or video)
• Direct email or phone communication
• ClinicSense, our third‑party practice management and electronic medical record (EMR) system​

Through our clinical practice (not via the marketing website), we may collect:

• Identification and contact information: name, date of birth, address, phone number, email, and emergency contact.​
• Health information: medical history, medications, imaging and test results, injuries, functional status, and treatment notes.​
• Administrative and payment information: insurance details, billing records, and appointment history.​

ClinicSense acts as a service provider that securely stores and processes patient information on our behalf. We remain responsible for your personal health information under PHIPA and PIPEDA.​

We use patient information to:

• Provide safe and effective physiotherapy care
• Communicate with you about appointments, treatment, and reports
• Coordinate with other health‑care providers and insurers, with your consent and as required
• Fulfil legal, regulatory, and record‑keeping obligations in Ontario

We do not sell patient information.​

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5. How we protect and retain information

We use physical, administrative, and technical safeguards to protect personal and health information, including:

• Secure EMR (ClinicSense), passwords, user access controls, and secure devices
• Appropriate configuration of third‑party plugins and tools to limit personal data collection where possible
• Secure disposal or anonymization of records when they are no longer required by law or professional standards​

We retain patient records for at least the minimum period required by PHIPA and the standards for physiotherapists in Ontario, after which they are securely destroyed or anonymized.​

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6. Your rights

As a patient, and subject to limited exceptions in PHIPA, you have the right to:

• Request access to your health record and receive a copy within a reasonable time and at a reasonable cost
• Request corrections to incomplete or inaccurate information
• Ask how your information has been used and to whom it has been disclosed in relation to your care
• Withdraw or change your consent to certain uses or disclosures, subject to legal and contractual limits​

To exercise these rights, contact us using the details in the Contact information section.

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7. Questions or complaints

If you have questions, concerns, or complaints about privacy or this policy, please contact:

Privacy Contact / Clinic Owner: Rostam Torki Sharifabadi, PT
Email: [email protected]
Phone: 647-984-3556

You also have the right to contact the Information and Privacy Commissioner of Ontario (www.ipc.on.ca) if your concerns are not resolved.

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​Physio2Go Terms and Conditions
https://physio2go.ca/

Effective date:  January 1, 2026

Welcome to Physio2Go. These Terms and Conditions (“Terms”) govern your use of our website at https://physio2go.ca/ (the “Website”) and our mobile physiotherapy services (“Services”). By accessing the Website or using our Services, you agree to these Terms. If you do not agree, please do not use the Website or Services.

We may update these Terms at any time. Continued use after changes means you accept them. Check this page periodically for updates.

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1. Website use

1.1 Eligibility

You must be at least 18 years old or have parental/guardian consent to use our Services or submit information via the Website.

1.2 Permitted use

• The Website is for informational and marketing purposes only.
• You may view, download, or print content for personal, non-commercial use.
• Do not reproduce, distribute, modify, or commercially exploit any content without our written permission.

1.3 Prohibited activities

Do not:

• Use the Website for illegal purposes or to transmit malware/viruses.
• Attempt to gain unauthorized access to our systems.
• Spam, harass, or impersonate others.
• Collect data from the Website without permission.

1.4 Disclaimers

• Website information is general and not personalized medical advice. Consult a healthcare professional for your specific needs.
• We do not guarantee the accuracy, completeness, or timeliness of Website content.
• The Website is provided “as is” without warranties of any kind.

1.5 Third-party links and content

• Links to third-party sites (e.g., Google Maps, Google Reviews) are for convenience only. We do not endorse them and are not responsible for their content, privacy practices, or availability.
• Third-party plugins (e.g., MonsterInsights, WP Go Maps) are governed by their own terms. See our Privacy Policy for details.

1.6 Intellectual property

All Website content, logos, and materials are owned by Physio2Go or our licensors. Trademarks like “Physio2Go” are protected.

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2. Mobile physiotherapy services

2.1 Booking and scheduling

• Bookings are managed through ClinicSense or direct contact (phone/email).
• All bookings are subject to availability and clinician confirmation.
• We reserve the right to cancel or reschedule appointments with reasonable notice.

2.2 Service area

• Services are provided in the Greater Toronto Area (GTA), specifically [list your service areas, e.g., Scarborough, Richmond Hill, and surrounding areas].
• Travel fees may apply for locations outside standard zones—confirmed at booking.

2.3 Fees and payment

• Fees are quoted at booking and subject to change with notice.
• Payment is due at the time of service via cash or electronic invoice (processed securely through ClinicSense or approved methods).
• Prices are in CAD and include HST where applicable.

2.4 Cancellation and no-show policy

• Cancel or reschedule with at least 48 hours’ notice: no charge.
• Less than 24 hours’ notice: 50% service fee.
• Repeated late cancellations/no-shows may result in service suspension.

2.5 Late arrival policy

• Arriving late may result in a shortened session and/or rescheduling at our discretion, with full fee charged.

2.6 Insurance and direct billing

• We direct bill many insurers (e.g., extended health benefits). Provide full coverage details at intake.
• Unpaid balances or non-covered services are your responsibility.

2.7 Consent and medical information

• Services require informed consent, discussed at your first visit.
• Provide accurate health history. We are not liable for undisclosed conditions or allergies.
• Treatment plans are customized but not guaranteed to achieve specific outcomes.

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3. Liability limitations

3.1 No medical guarantee

Physiotherapy outcomes vary by individual. We provide services with reasonable care but cannot guarantee results.

3.2 Limitation of liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages (e.g., lost income, pain).
• Total liability is limited to the fee paid for the specific service causing the issue.

3.3 Force majeure

We are not liable for delays or failures due to events beyond our control (e.g., weather, traffic, pandemics).

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4. Governing law

These Terms are governed by the laws of Ontario and Canada. Any disputes will be resolved exclusively in Ontario courts.

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5. Termination

We may suspend or terminate Website access or Services for violation of these Terms, without notice or refund.